Orders & Requests


Placing an Order

After you click Proceed to Checkout from the Shopping Cart, you will need to confirm order information (or make changes if necessary).

  • Select a previously entered Shipping Address, or add a new one
  • The Billing Address will pull from the primary account number you are shopping under
  • Select a Delivery Method for your order. Change the Servicing Branch if needed. This allows you to have another branch fulfill your order if you are at a different location
  • Specific order information, such as PO number, Job number, and Special Instructions can be entered on the previous Cart screen.
  • Special Instructions can be viewed and edited from the Checkout screen
  • Select a Payment Method; you can use your Fastenal charge account or a credit card
  • Select Place Order

Order Fulfillment

Your Fastenal.ca orders aren't filled by some warehouse on the other side of the country. Your order is assembled by your local Fastenal branch and handled just like it would if you called or asked your Fastenal rep to order it for you. Think of Fastenal.ca as an extension of your local branch, giving you the ability to manage your orders online while still receiving the personal service of your local Fastenal sales representatives.


eQuote Benefits

eQuotes allow you to view quotes sent to you from your local Fastenal branch. You can review, edit, and approve the order, all from Fastenal.ca.

  • Quickly approve orders
  • Make changes to quantities or add parts without contacting your sales representative
  • Receive immediate email notification when a quote is pending approval
  • Get orders processed faster by eliminating the need to fax, email, or call your Fastenal branch

Accessing Your eQuotes

Each time an electronic quote is created by a branch, an automated email is sent to notify you. You can approve the eQuote directly from the email by clicking One-Click Approve. Clicking the View Online button will allow you to view the eQuote on Fastenal.ca. You can also access pending, rejected, or approved eQuotes by going directly to Fastenal.ca.

  • Sign In
  • Click My Account
  • Click eQuotes

Approving the Order

Before approving an eQuote, you can review all the details, modify quantities, and add or delete items from the quote.

  • On the eQuote screen, click the Quote Number to review the quoted items. To view more information about an item on the quote, click on the SKU for that item to see details.
  • To delete the quote, click Reject.
  • To make changes to the quantities or parts, click Add to Cart.
  • Change a quantity by editing the Qty field.
  • Remove a part from the eQuote by clicking the Remove icon at the far right.
  • Add parts using the Fast Order Pad in the shopping cart.
  • To process the order, click Proceed to Checkout.
  • Enter the address information, payment method, and any special instructions, then click Place Order.

Excel Upload

Why Upload?

The Upload Excel Sheet feature allows you to instantly create a shopping cart from an existing Excel spreadsheet.

The benefits of uploading orders using an Excel file:

  • Eliminate the time spent entering each part number into the shopping cart individually.
  • Cut down on errors made while entering orders.
  • Quickly transfer data from your system's inventory reports to your Fastenal.ca shopping cart.

Accessing Excel Upload

Placing an order by merging part numbers and quantities from an Excel spreadsheet can be done from the Fast Order Pad link in the blue bar at the top of the screen.

  • Sign in
  • Click Fast Order Pad

Upload Your Spreadsheet

Before merging an Excel file into your shopping cart, make sure the file is formatted correctly.

  • Create and save an Excel file with the item and quantity for each part you wish to order
  • An Excel template can be downloaded by clicking Download
  • The SKUs must be formatted as Text to prevent losing any leading zeros
  • Click Browse and locate the Excel file on your computer
  • Once the file name appears in the upload field, click Upload
  • The file name, as well as a count of total items listed, valid items, and any invalid items, will list below the upload box.
  • To the right of the Upload Excel Sheet box, the Fast Order Pad will populate with the items that were loaded.
  • Review any lines that say "invalid sku" or are missing other information.
  • To process this order, click Add to Cart

Open Orders

The Open Orders tab allows you to view each order that is created and its current state in the order process. Details of the order, including parts, quantities, shipping information, and delivery details, are all available. Each user can view orders that they have created. Account administrators can view orders created by all account users.

  • Sign in
  • Click My Account
  • Click Open Orders
  • To see orders from a specific time frame, change the Start and End Dates
  • To see order details, click on the highlighted order confirmation number in the Order # column

Order Requests


Request Process

Order requests are orders created by other users that will not be submitted to Fastenal without approval from an account approver. These purchase limits and approvers are set up in the Users & Permissions page by an account administrator.

Notification Process

If an order is created that surpasses a user's purchasing limits or if the order is created by a request only user, an email will be sent to the approver(s)of that user. A link in the email will direct the approver to the order request.

Checking Order Status

After the order is approved or rejected, the requestor will receive an email notification. Once an order is submitted, approvers can also review the order details from the Open Orders section of the My Orders page.

Submitting Your Order Requests

The checkout process is slightly different for request only users and users placing orders above their purchase limits.

  • After optionally entering a PO number, Job number, and/or Special Instructions, click Proceed to Checkout from the shopping cart page.
  • For users with a set purchase limit who have created a shopping cart with a value that exceeds this limit, a message will appear at the top right of the screen stating that the order is over the purchase limit.
  • Select the shipping address, delivery option, payment method, and any special instructions for the order.
  • Click Place Order to send the order to the approver(s).
  • For those users who are Requestors, a notification email will be sent to the user and the approver for order confirmation

Accessing Your Requests

Order requests can be accessed by the approver(s) on the My Account page of Fastenal.ca.

  • Sign in
  • Click My Account
  • Click Pending Approval

Approving Your Requests

Once an order request is created, an approver will need to access the order and finish the checkout process in order to submit it for processing.

  • From the Pending Approval page, click the Order Number to open the order details.
  • To reject a request, click the Reject button for that request.
  • Add any comments needed in the comment box.
  • To approve a request, click the Approve button for that request.
  • Once a request is acted upon, the user will receive an email that the order was either sent to Fastenal or rejected.

Order Templates

What are Order Templates?

An order template is a saved list of products that you can reorder from at any time.

The benefits of using order templates:

  • Quickly reorder items without searching for each part number.
  • Create multiple templates based on locations, frequency of orders, or even down to specific parts needed for projects or machines.
  • Save all your frequently ordered parts in one place for easy access.

Creating an Order Template

Once you have a list of items in the shopping cart, you can easily save this list as an order template.

  • From the Shopping Cart screen, select Save as Template in the Shopping Cart field.
  • Enter a Template Name
  • A Description can also be added to further detail the parts in the list.
  • Select the use or edit options to enable other users within your company to access this template.
  • Allow Others To Use gives permission to other users under the same account to view and use the order template.
  • Allow Others To Edit gives other users under the same account the ability to edit the order template.
  • Click Save to create the new template.

Ordering from an Order Template

Templates can be used to add items to the shopping cart in two different ways. All of the items in a template can be sent to the shopping cart, or you can select items from a template to add to the shopping cart.

  • Sign in to your account, then click Order Templates on the My Account page.
  • To add all of the template's items to your shopping cart, click the Cart icon for the templates you wish to add.
  • To add individual items to the cart, select the Template Name.
  • Use the check boxes in the left hand column to select items to add to the shopping cart.
  • The quantities can be changed by updating the number in the Qty field in the shopping cart.
  • Click Add to Cart to place these items in the shopping cart.

Modifying Your Order Template

Templates can be modified to delete items, change quantities, or remove outdated templates.

  • Sign in to your account, then click Order Templates on the My Account page.
  • Click the Delete icon for a particular template to delete the entire template.
  • Click the template's name to view, modify, or delete the list of items included in the template.

Shopping Cart

Adding an Item to Your Shopping Cart

Once you've located a part, the product details page displays valuable information about the item, and allows you to add the item to your shopping cart.

  • From the product details page, enter the quantity you'd like to order
  • The product details page will display the unit of measure in which the item is sold (i.e. Each, Package, Case, etc.)
  • Click Add to Cart to place the item in the shopping cart
  • When an item is successfully added to the cart, a green message will temporarily appear in the top right corner of the page, confirming that the part was added to your cart

Items can also be added to your shopping cart using predefined Order Templates or the Excel Upload feature. You can also use the Fast Order Pad, which allows you to quickly enter part numbers and quantities.

  • Click on Fast Order Pad (located in the blue bar at the top right of the screen
  • Enter the part number and quantity you wish to add to your cart
  • Once all parts have been entered, click Add to Cart

Accessing Your Shopping Cart

In the blue bar at the top of the screen, you'll see the shopping cart icon. An orange circle displays the number of items currently in the cart. To access your cart:

  • Sign in
  • Click Cart icon

Reviewing Your Shopping Cart

From your shopping cart, you can make modifications to your order before submitting it to Fastenal.

  • Edit the Quantity to adjust the amount ordered
  • Click the Delete icon to remove an item from your cart
  • Enter a PO number, Job number, and/or Special Instructions under the Purchase Order Details section
  • Click Proceed to Checkout to begin the checkout process